WALK-IN SERVICE
Our service shop is located in Crest Hill, Illinois and we are open for drop in service during normal business hours.
20660 Caton Farm Rd. Unit E Crest Hill, IL 60403
Directly to the south of Menards.
ESTIMATES
Call us with your model number and a description of the issue you are experiencing for a free phone consultation. We will provide a general cost to repair by phone or email. Ship the item to us and we will provide an exact cost once we inspect the unit. If undiscovered issues are found, we will contact you for instructions whether or not to proceed.
REPAIR TIME
Average repair time is one week after your estimate is approved. Repair completion date is not guaranteed. Advanced Camera Repair Service LLC is not responsible for delayed repairs, for any reason including delays in parts delivery, which is beyond our control.
PACKAGING
Box all units, wrapped with a cushioning material (bubble wrap, peanuts, etc). Box should allow 1-2 inches between the unit and the inner box. Do not ship with any shipping envelope as they do not offer sufficient protection. We recommend you fully insure your item(s).
SHIPPING
You pay for shipping to us. We pay for shipping back to you, via UPS Ground. Free shipping back to you after repairs are completed. Return shipping at cost when no work is performed. Do not ship extra accessories, lens or flash units with cameras, UNLESS they are also malfunctioning. Contact us if unsure what to include.
Download a packing form and shipping label for your use HERE
WARRANTY
Digital & film cameras, flashes are 4 months warranty and Lenses are 6-month warranty. Sensor cleanings carry a warranty of 72 hours. The equipment has been repaired and inspected, but please test your equipment as soon as your unit is returned. As a precaution, we recommend that you test your equipment before any important event. Advanced Camera Repair Service LLC is not responsible for any expense, loss, or inconvenience.
Warranty period effective from the date of completion not from pickup date and it is for the work done only. Advanced Camera Repair Service LLC is not responsible for any expense, loss, or inconvenience. Warranty is voided if there has been any damage inflicted on the equipment including, but not limited to: abuse, tampering, impact, moisture/liquid, sand, extreme temperatures, battery leakage, chemical corrosion, tampering, or any operation that would be abuse and/or contrary to the operating manual. We are the final arbiters of what constitutes abuse.
LIABILITY
Any equipment that is not fully paid for within 90 days, after the date of "repair complete" notification, may be disposed of by Advanced Camera Repair Service LLC. The customer shall have no further claim against Advanced Camera Repair Service LLC for the equipment or any of the value thereof. Please do not send any additional items or accessories in with your equipment. Advanced Camera Repair Service LLC is not responsible for items left with the camera (for example, but not limited to memory cards, film, tapes, batteries, straps).
